Friday, 19 April 2013

What is IVR and why it is used?



IVR stands for Interactive Voice Response. It is a technology in telecom industry which allows customers to interact with a company’s host system through voice recognition or by using DTMF tones as an input through keypad. DTMF is used as telecommunication signaling over analog telephone lines in the voice frequency between telephone handsets and other devices which are used for communication. IVR systems are used to control any function when the interface is broken into simple interactions. It is used to handle large call volumes. IVR technology is deployed into automobile systems to resolve satellite navigation and audio systems for hand free operations. It reduces the cost and increases the customer’s experience. Telephone banking, televoting and credit card services are the examples of IVR applications.



 Now-a-days, many companies are using IVR services to extend their business to 24 hours and resolve their customer queries on live without any delay. IVR systems can be used as outbound calls.
Benefits:
1.       Live Call Transfer
2.       Mobile Payment Services
3.       Travel information like ticket booking, flight information
4.       Weather Forecasts
5.       Fax tone etc.,
Posted by at

78 comments:

  1. Unknown31 July 2013 at 09:02

    I follow your blog, and must say it is full of information. Interactive Voice Response (IVR) is a Platforms that creates inbound and outbound applications, integrates with existing telephony and web systems

    ReplyDelete
  2. Unknown12 September 2013 at 19:32

    Here in Australia, companies acquire their own Australian business toll free numbers for a more effective communication.

    ReplyDelete
  3. Unknown30 November 2013 at 02:27

    Capanicus provides VoIP Services and Solutions, Smartphone Application, IVR Services, Web Designing and Development with 24*7 support to enhance and compliment business needs

    ReplyDelete
  4. Unknown8 January 2014 at 10:30

    IVR service is very useful for call center services.This service offers fast and efficient outsource customer service to all the customers.

    ReplyDelete
  5. Unknown31 January 2014 at 23:55

    Nice Blog i am Following......


    ivr services

    ReplyDelete
  6. Anonymous26 May 2014 at 23:04

    The benefits and the information about IVR process you shared through this post, is really great. The system is helpful indeed for any communicative business. At http://www.audiotextsolutions.com/ you can get the required telecom services across the globe with all these benefits.

    ReplyDelete
  7. Unknown11 February 2015 at 02:02

    NIce Blog!!! thanks For Sharing Ivr Tollfree company in lucknow, India

    ReplyDelete
  8. leoreeves10 April 2015 at 05:16

    This comment has been removed by the author.

    ReplyDelete
  9. leoreeves10 April 2015 at 05:18

    This comment has been removed by the author.

    ReplyDelete
  10. leoreeves10 April 2015 at 05:20

    Marketing companies observed increase in Customer revenue in telemarketing sales, the salespersons involved in all types of call center jobs witness an increase in Customer Engagement. This is the Impact of IVR system or the so called interactive voice response system.

    Reff- Fonebell ivr-solutions blog

    ReplyDelete
  11. Gats30 July 2015 at 03:28

    You certainly deserve a round of applause for your post and more specifically, your blog in general. Very high quality material. Visit http://www.audiotextsolutions.com/ for other update

    ReplyDelete
  12. Unknown1 September 2015 at 05:43

    Capanicus have decades of IVR software development experience. Custom IVR solutions from us enable your contact center to provide excellent customer service.

    IVR Solutions Development

    ReplyDelete
  13. Unknown18 January 2016 at 03:45

    I read your post and need to thank you for sharing such pleasant lines. Be that as it may, I likewise need to instruct you to share more data as I had needed to peruse all the more yet didn't get acceptable substance from anyplace. integrated voice response

    ReplyDelete
  14. Unknown8 February 2016 at 10:00

    This comment has been removed by the author.

    ReplyDelete
  15. Unknown8 February 2016 at 10:03

    We provide Interactive Voice Response, allows customers to interact with a company’s host system .which can help their own inquiries by following the IVR dialogue.

    ReplyDelete
  16. Unknown10 February 2016 at 02:02

    A very informative article. I Loved it while reading and will share with my friends also . keep sharing my friend. ivr telephony

    ReplyDelete
  17. Nicky Paul24 February 2016 at 01:42

    The phrase design and development services means a standard of integrating applications all together using various web programming languages
    ivr services

    ReplyDelete
  18. Unknown8 March 2016 at 01:45

    Intuitive voice response (IVR) is an innovation that permits a PC to connect with people using voice and DTMF tones information by means of keypad...

    IVR number

    ReplyDelete
  19. Nicky Paul30 March 2016 at 21:46

    The BulkSMS Text Messenger empowers you to deal with your SMS correspondences from your PC desktop. This allowed to introduce, easy to understand desktop programming permits you to effectively make, oversee, send and get individual and mass SMS crusades.
    Bulk SMS Sender

    ReplyDelete
  20. Unknown1 April 2016 at 00:59

    National Mobile Number Portability is now available on Videocon. Now no matter which city you move to, there's one thing that needn't change - your number!
    Mobile Number Portability

    ReplyDelete
  21. Unknown13 April 2016 at 23:36

    How to develop and why use company ivr service get full details

    ReplyDelete
  22. Regina Hilary3 June 2016 at 18:04

    This is the best application on the drop today. There access to enjoy great moments of relaxation: age of war 2|
    age of war 5
    Great! Thanks for sharing the information.Summon creatures to fight enemy units and demolish the opposing castle. Your castle is equipped with a crossbow, which you can use to shoot enemies age of war 6. Make sure you upgrade skills to increase your chances of winning battles.
    The goal of Age of War is to survive longer than the computer and to outlast him you’ll need to train the right troops while balancing your offence and defence in this high paced, quick thinking flash game age of war 4
    . Train troops of you own to combat the computers. As you kill off the computer troops, you will gain EXP and you will eventually advance to the next age.
    Choose a starter deck and prepare for an epic war!age of war 3

    Command your units in each battle to attack the enemy’s castle, while protecting your own base earn to die 2. Earn and upgrade cards to help you conquer the land.age of war

    happy wheels | tank trouble
    Thanks for the best blog.it was very useful for me.keep sharing such ideas in the future as well.this was actually what i was looking for,and i am glad to came here!
    cubefield It contains a plethora of tools and objects for level building such as harpoon guns,blocks and vans. Users can upload their maps to a public server where they are accessible

    ReplyDelete
  23. P&P Infotech24 February 2017 at 22:05

    Thank you for sharing your views for IVR. I like the way you present.Thank you.And also Ivr service are very useful for start-up companies to generate leads.

    ReplyDelete
  24. marketing company21 May 2017 at 23:47

    Check here some interesting option with ivr http://www.ivrguru.in

    ReplyDelete
  25. sindhav bhagirath30 June 2017 at 02:34

    Thank you so much for sharing such wonderful information about IVR.
    Using that you also make a payment at anywhere.
    To know more about IVR Payment visit : https://www.asteriskservice.com/solutions/ivr-payment-processing

    ReplyDelete
  26. Unknown12 July 2017 at 21:35

    This will often very nicely be the appropriate weblog for hopes to check out this topic. You positively put a ivr system for small business spin utilizing a topic thats been discussing for lots of years. Nice stuff, merely unbelievable!

    ReplyDelete
  27. sindhav bhagirath11 August 2017 at 02:13

    Main Resaon for using IVR System is for Save time and provide your Customer Satisfaction.

    ReplyDelete
  28. Vert Age Dialer24 October 2017 at 04:51

    This is such an awesome asset, to the point that you are giving and you it away to free. I cherish seeing web journal that comprehend the value.Thanks for the post.
    Thank You sharing very useful information for Outbound Call Center Software Solution

    ReplyDelete
  29. Jones Jebakumar12 November 2017 at 21:04

    Thanks for information admin and topic is so nice and picture really nice it will be help to understand a topic is easily For more Details:Matrimony,Trichy Matrimony,Tamil Matrimony,Chettiar Matrimony.

    ReplyDelete
  30. Unknown26 February 2018 at 01:59

    sip2dial gives high-quality IVR software (interactive voice response).It reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent.Want to know more please visit our website http://sip2dial.com/products/interactive-voice-response/

    ReplyDelete
  31. Joseph8 July 2018 at 21:14

    thanks for your information
    Ivr service provider

    ReplyDelete
  32. Unknown20 July 2018 at 03:55

    Thanks for sharing this articles, Keep publishing your content and publish new content for good readers.
    Telephony Services in UK

    ReplyDelete
  33. Cloud Dial15 September 2018 at 04:08

    Thanks for sharing informative blog. Few Things You Should Know visit here :
    Cloud Dial
    Telecommunication solutions


    ReplyDelete
  34. Joseph19 September 2018 at 04:02

    nice blog and its quite useful.keep blogging your valuable information.
    ivr service provider in mumbai

    ReplyDelete
  35. Unknown12 October 2018 at 03:35

    Using the IT Company is really a good decision of the magnates for the business development. There are many magnates who like to use IT services for the business profit. Thanks admin for the blog.

    SEO Company in Lucknow

    ReplyDelete
  36. Muksh Mishra12 October 2018 at 05:23

    The admin has shared such a knowledgeable blog with us. Thank you admin! The SEO, Webdesign and many other IT services are being used for the business development at the large scale. The IT Company is really best thing for the business profit.

    SEO Company in Dehradun | IT Company in Dehradun

    ReplyDelete
  37. Shradha25 October 2018 at 22:44

    Thanks for nice information
    Zaptech provide Outsource to Get an Edge in the Telecom, Retail, Utilities sector in pune, India.
    Telecom sector services in pune,
    Retail sector services in pune,
    Utilities sector services in pune

    ReplyDelete
  38. Anonymous9 January 2019 at 01:09

    Your research is good. IVR is becoming more popular in these days. VEndors need to select best ivr service provider for best results.

    ReplyDelete
  39. Unknown6 March 2019 at 02:48


    Thanks for sharing such good information with us .This Is Really Useful And Nice Information IVR Service Provider In Jaipur

    ReplyDelete
  40. Jackson8 March 2019 at 00:25

    Thanks for the useful information. Love to read more so keep posting.IVR Service Provider In Jaipur

    ReplyDelete
  41. abdulrehman2 June 2019 at 23:16

    Thanks for sharing information on IVR Solution. I really appreciate it

    ReplyDelete
  42. Manu27 June 2019 at 00:16

    The phrase design and development services means a standard of integrating applications all together using various web programming languages www.telcob.com

    ReplyDelete
  43. Cheapest Bulk SMS Provider30 July 2019 at 01:04

    Really Thanks For Sharing Great Knowledge !!
    Really Appreciable !!
    Bulk sms provider in delhi
    Have A Look At Our Services Also !

    ReplyDelete
  44. IVR SMS marketing Application6 August 2019 at 02:00

    We Provide IVR SOFTWARE call at +917838888080

    ReplyDelete
  45. Kemmy Shah13 August 2019 at 03:08

    Thank you for sharing such a good information It will help us a lot.

    IVR Solution

    ReplyDelete
  46. yathish19 August 2019 at 03:58

    know the concept of IVR INTEGRATION |
    CUSTOMER CARE MODULE |
    CUSTOMER CARE SERVICES

    ReplyDelete
  47. Anonymous22 August 2019 at 05:12

    Thank for sharing excellent info

    super">super receptionist

    ReplyDelete
  48. radhakrishna29 August 2019 at 09:40

    The blog is good enough I again and again read this.
    IVR service provider
    ivr service provider in india
    IVR service
    IVR System
    IVR solution
    hosted ivr

    ReplyDelete
  49. MsgClub30 October 2019 at 23:48

    Nice post it is very useful for all. We provide all type of services like Bulk SMS, bulk email marketing, bulk sms reseller, ivr services etc.

    ReplyDelete
  50. Anonymous25 November 2019 at 23:08

    Thanks for sharing such a wonderful article! In fact, most of the businesses need IVR Service as a medium to communicate with their customers at each stage. Businesses of all categories and all sizes can leverage IVR Service for better and smooth communications.

    ReplyDelete
  51. Manu12 December 2019 at 05:31

    Hi,

    Thanks for sharing excellent info on DA and PA IVR sites. Please keep sharing with us.
    Techvns

    ReplyDelete
  52. Nigam Mohanty25 December 2019 at 03:17

    IVR is a technology which allows incoming caller to navigate a phone system before talking to a human operator. Click here-http://www.webnestinfotech.com/index.html

    ReplyDelete
  53. Shasti27 December 2019 at 01:53

    Thanks for explaining the importance of Cloud IVR and how it helps to improve the business communication.

    ReplyDelete
  54. Studio52 Media Communication7 January 2020 at 03:10

    Thanks for sharing information on IVR, such a nice blog. Kindly visit us!
    IVR Recording Service for Hotels in UAE

    ReplyDelete
  55. VAgent-Minavo Telecom Networks15 January 2020 at 03:11

    Nice it seems to be good post... It will get readers engagement on the article since readres engagement plays an vital role in every blog.. i am expecting more updated posts from your hands.

    Our Services

    IVR Service Provider in India
    Toll Free Number
    Virtual Number
    Call Center Sollution
    Missed Call Service
    Click2Call Service
    Bulk Message Service
    OutBound Calling Service
    Audio Call Conferencing


    ReplyDelete
  56. luxe Collections7 February 2020 at 02:18

    Thank you so much for sharing such useful information
    Designer Lights Perth

    ReplyDelete
  57. Bondevaluesg14 February 2020 at 03:11

    Thanks for sharing such a wonderful article
    bond prices online

    ReplyDelete
  58. Studio52 Media Communication23 February 2020 at 02:23

    Thanks for sharing information on on hold and ivr voice over, nice blogs.
    IVR services for Hotels in Saudi Arabia

    ReplyDelete
  59. Z SMS25 February 2020 at 04:19

    Thanks guys for sharing this amazing blog. You are doing a great job, carry on.
    Bulk SMS Services Delhi
    IVR / Voice Calls Services Delhi
    Short Codes Services Delhi
    Long Codes Services Delhi
    Telecommunications services Delhi

    ReplyDelete
  60. ameliarbt3 April 2020 at 01:39

    Our outbound agents are articulate, persuasive and know how to generate leads and market products. We always deliver our work according to SLAs and our services are operational 24x7x365. Outsourcing to Vcallglobal provides you a great opportunity to boost the image of your brand by delivering world-class services time after time.

    ReplyDelete
  61. Studio52 Media Communication9 April 2020 at 03:57

    This is a wonderful blog post. Thanks for the information on IVR. IVR Production Company for Insurance in Saudi Arabia For more detail Call & What’s App this no. +966.55.111.6121 or Email us:- sales@studio52.tv

    ReplyDelete
  62. Studio 523 May 2020 at 05:11

    This is very informative and intersting, Thankyou for sharing this Blog.

    IVR voice over services in Dubai

    ReplyDelete
  63. bulk sms29 May 2020 at 23:08

    Thanks!

    There is a tough competition in the IVR service providers. But IVR GURU is the best provider that I have used. It helped me to get " zero missed call" and fast "call routing".

    They also offer FREE demo!

    ReplyDelete
  64. Amelia2 June 2020 at 07:21

    I am offering you the best SEO backlinks offer to rank your website on google 1st page.
    To increase your site's ranking, you must need high-quality Dofollow backlinks .
    My all backlink will mix in do-follow and no-follow ( Google says in February 2020) they
    count no-follow backlink for ranking)

    ReplyDelete
  65. Unknown29 December 2020 at 06:14

    latest-telecom-services is professional website, I learn from this article, very helpful for us, visitors you can also learn more. 2D & 3D Explainer Video

    ReplyDelete
  66. AIR MASTERZ BUSINESS SERVICES25 March 2021 at 23:19

    Greetings! Your blog is really very nice, if you get a chance by posting such post, I’ll write comment for you again!
    Cloud Telephony Service Providers

    ReplyDelete
  67. Carolyn Singer21 July 2021 at 03:21

    Thanks for sharing with us regarding IVR updates and its necessary to know all things to update about IVR. If you are looking for Speech to Text online then you may visit here.

    ReplyDelete
  68. Asfera Technologies31 July 2021 at 02:50

    for me its important informations.Great Content on call center solutions

    ReplyDelete
  69. Asfera Technologies6 August 2021 at 04:49

    for me its important informations.Great Content on IVR Solutions in Delhi

    ReplyDelete
  70. AIR MASTERZ BUSINESS SERVICES28 September 2021 at 22:57

    IVR stands for interactive voice response it is nothing but a pre-recorded voice that interacts with humans over a voice call. The purpose of an IVR is to collect a response from the receiver or the caller and then based on the response create a certain outcome.




    https://airmasterz.com/What-is-IVR

    ReplyDelete
  71. goldensun29 October 2021 at 02:36

    For more information visit here : Telecommunication platform servicesWould you like to take advantage of the industry’s best partner model? We offer the most scalable telecommunication platform in the world. Sell your own service under your own brand name and satisfy your customers with our system’s 99.99% uptime reliability.

    ReplyDelete
  72. Trending Teach Topics16 November 2021 at 08:58

    Good work, keep sharing your research and knowledge. Thank you again. Rapid Covid Test Kit for Sale

    ReplyDelete
  73. Alisha Charlton16 November 2021 at 09:00

    This comment has been removed by the author.

    ReplyDelete
  74. Vasonomicsseo22 December 2021 at 04:59

    Nice Blog! Thanks for sharing information about IVR provider services.

    ReplyDelete
  75. IoT Services Provider17 January 2022 at 03:52

    Reading such good content make my day! Thanku so much sharing this. You always share very trending content that's actually relevant to us. You can also read more about tech like Internet of Things Companies with great potential and amazing forecasts.

    ReplyDelete
  76. Alisha Charlton18 January 2022 at 10:46

    Thanks for writing this great article! It’s very informative, and you included some great points to the equally great article regarding Outsource Customer Services.

    ReplyDelete
  77. Bulk SMS Raipur26 February 2022 at 02:41

    Thank you for the information. Just Start Your Bulk SMS Campaign and own business with powerful solutions without free DLT registration

    ReplyDelete
  78. Radha krishnan11 March 2022 at 02:27

    Thanks for valuable feedback.
    If you want the most cost-effective smpp gateway CoimbatoreB to reach your customer. Don't worry here plenty of companies provide bulk sms for businesses or individuals. Search sms service providers in India, you can get a lot of answers.bulk sms provider CoimbatoreProvide Reliable, Accessible & Affordable Bulk SMS Services.100% Delivery guaranteed. Working Time 24/7 AllDays. Unlimited Sender id. Lifetime ValidityPackage.

    ReplyDelete

Subscribe to: Post Comments (Atom)