IVR stands for Interactive Voice
Response. It is a technology in telecom industry which allows customers to
interact with a company’s host system through voice recognition or by using
DTMF tones as an input through keypad. DTMF is used as telecommunication
signaling over analog telephone lines in the voice frequency between telephone
handsets and other devices which are used for communication. IVR systems are
used to control any function when the interface is broken into simple
interactions. It is used to handle large call volumes. IVR technology is
deployed into automobile systems to resolve satellite navigation and audio
systems for hand free operations. It reduces the cost and increases the
customer’s experience. Telephone banking, televoting and credit card services
are the examples of IVR applications.
Now-a-days, many companies are using IVR services to extend their business to 24 hours and resolve their customer queries on live without any delay. IVR systems can be used as outbound calls.
Benefits:
1. Live
Call Transfer
2. Mobile
Payment Services
3. Travel
information like ticket booking, flight information
4. Weather
Forecasts
5. Fax
tone etc.,
