Friday, 19 April 2013

What is IVR and why it is used?



IVR stands for Interactive Voice Response. It is a technology in telecom industry which allows customers to interact with a company’s host system through voice recognition or by using DTMF tones as an input through keypad. DTMF is used as telecommunication signaling over analog telephone lines in the voice frequency between telephone handsets and other devices which are used for communication. IVR systems are used to control any function when the interface is broken into simple interactions. It is used to handle large call volumes. IVR technology is deployed into automobile systems to resolve satellite navigation and audio systems for hand free operations. It reduces the cost and increases the customer’s experience. Telephone banking, televoting and credit card services are the examples of IVR applications.



 Now-a-days, many companies are using IVR services to extend their business to 24 hours and resolve their customer queries on live without any delay. IVR systems can be used as outbound calls.
Benefits:
1.       Live Call Transfer
2.       Mobile Payment Services
3.       Travel information like ticket booking, flight information
4.       Weather Forecasts
5.       Fax tone etc.,

26 comments:

  1. I follow your blog, and must say it is full of information. Interactive Voice Response (IVR) is a Platforms that creates inbound and outbound applications, integrates with existing telephony and web systems

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  2. Here in Australia, companies acquire their own Australian business toll free numbers for a more effective communication.

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  3. Capanicus provides VoIP Services and Solutions, Smartphone Application, IVR Services, Web Designing and Development with 24*7 support to enhance and compliment business needs

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  4. IVR service is very useful for call center services.This service offers fast and efficient outsource customer service to all the customers.

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  5. The benefits and the information about IVR process you shared through this post, is really great. The system is helpful indeed for any communicative business. At http://www.audiotextsolutions.com/ you can get the required telecom services across the globe with all these benefits.

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  6. IVR services comprise of outsourcing phone services and the production of specialized IVR applications by our qualified programming personnel

    IVR Services Development

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  7. Professionals at Capanicus have decades of IVR software IVR Solutions Development Company development experience. Custom IVR solutions from us enable your contact center to provide excellent customer service.

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  8. This comment has been removed by the author.

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  9. This comment has been removed by the author.

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  10. Marketing companies observed increase in Customer revenue in telemarketing sales, the salespersons involved in all types of call center jobs witness an increase in Customer Engagement. This is the Impact of IVR system or the so called interactive voice response system.

    Reff- Fonebell ivr-solutions blog

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  11. Thanks for sharing information.
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  12. very useful information thank you for sharing it.

    Videocon Telecom cuts national roaming tariff
    After national carriers, such as Vodafone India, Bharti Airtel and Idea Cellular, Videocon Telecom that has less than a crore subscribers on Friday reduced national roaming tariff, in line with telecom regulator Trai guidelines.The drop in tariff is to the extent of 75% on local and national SMS; 40% on all incoming calls; and 23% and 20% on STD and local calls made while roaming, the telecom firm said in a statement.

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  13. You certainly deserve a round of applause for your post and more specifically, your blog in general. Very high quality material. Visit http://www.audiotextsolutions.com/ for other update

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  14. Capanicus have decades of IVR software development experience. Custom IVR solutions from us enable your contact center to provide excellent customer service.

    IVR Solutions Development

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  15. I read your post and need to thank you for sharing such pleasant lines. Be that as it may, I likewise need to instruct you to share more data as I had needed to peruse all the more yet didn't get acceptable substance from anyplace. integrated voice response

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  16. This comment has been removed by the author.

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  17. We provide Interactive Voice Response, allows customers to interact with a company’s host system .which can help their own inquiries by following the IVR dialogue.

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  18. A very informative article. I Loved it while reading and will share with my friends also . keep sharing my friend. ivr telephony

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  19. The phrase design and development services means a standard of integrating applications all together using various web programming languages
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  20. Intuitive voice response (IVR) is an innovation that permits a PC to connect with people using voice and DTMF tones information by means of keypad...

    IVR number

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  21. The BulkSMS Text Messenger empowers you to deal with your SMS correspondences from your PC desktop. This allowed to introduce, easy to understand desktop programming permits you to effectively make, oversee, send and get individual and mass SMS crusades.
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  22. National Mobile Number Portability is now available on Videocon. Now no matter which city you move to, there's one thing that needn't change - your number!
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  23. How to develop and why use company ivr service get full details

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