Friday, 19 April 2013

What is IVR and why it is used?



IVR stands for Interactive Voice Response. It is a technology in telecom industry which allows customers to interact with a company’s host system through voice recognition or by using DTMF tones as an input through keypad. DTMF is used as telecommunication signaling over analog telephone lines in the voice frequency between telephone handsets and other devices which are used for communication. IVR systems are used to control any function when the interface is broken into simple interactions. It is used to handle large call volumes. IVR technology is deployed into automobile systems to resolve satellite navigation and audio systems for hand free operations. It reduces the cost and increases the customer’s experience. Telephone banking, televoting and credit card services are the examples of IVR applications.



 Now-a-days, many companies are using IVR services to extend their business to 24 hours and resolve their customer queries on live without any delay. IVR systems can be used as outbound calls.
Benefits:
1.       Live Call Transfer
2.       Mobile Payment Services
3.       Travel information like ticket booking, flight information
4.       Weather Forecasts
5.       Fax tone etc.,

8 comments:

  1. I follow your blog, and must say it is full of information. Interactive Voice Response (IVR) is a Platforms that creates inbound and outbound applications, integrates with existing telephony and web systems

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  2. Here in Australia, companies acquire their own Australian business toll free numbers for a more effective communication.

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  3. Capanicus provides VoIP Services and Solutions, Smartphone Application, IVR Services, Web Designing and Development with 24*7 support to enhance and compliment business needs

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  4. IVR service is very useful for call center services.This service offers fast and efficient outsource customer service to all the customers.

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  5. The benefits and the information about IVR process you shared through this post, is really great. The system is helpful indeed for any communicative business. At http://www.audiotextsolutions.com/ you can get the required telecom services across the globe with all these benefits.

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  6. IVR services comprise of outsourcing phone services and the production of specialized IVR applications by our qualified programming personnel

    IVR Services Development

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  7. Professionals at Capanicus have decades of IVR software IVR Solutions Development Company development experience. Custom IVR solutions from us enable your contact center to provide excellent customer service.

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