IVR stands for Interactive Voice Response. It is a technology in telecom industry which allows customers to interact with a company’s host system through voice recognition or by using DTMF tones as an input through keypad. DTMF is used as telecommunication signaling over analog telephone lines in the voice frequency between telephone handsets and other devices which are used for communication. IVR systems are used to control any function when the interface is broken into simple interactions. It is used to handle large call volumes. IVR technology is deployed into automobile systems to resolve satellite navigation and audio systems for hand free operations. It reduces the cost and increases the customer’s experience. Telephone banking, televoting and credit card services are the examples of IVR applications.
Now-a-days, many companies are using IVR services to extend their business to 24 hours and resolve their customer queries on live without any delay. IVR systems can be used as outbound calls.
1. Live Call Transfer
2. Mobile Payment Services
3. Travel information like ticket booking, flight information
4. Weather Forecasts
5. Fax tone etc.,